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Welcome Home Magazine
79 Spyglass Drive
Littleton, Colorado 80123-6657
Phone: (303) 797-8400
Email: jim@welcomehomemag.com
Copyright 2008 Welcome Home Magazine

Consumer Help Is Here For You
Tom Martino and the Troubleshooter Network Can Help
Research confirms that individuals and families make significant purchases and service choices during the first year of moving. They will make plans for future needs as well. New movers initiate buying patterns that will be with them for months and years to come.
It’s good to know that there is a consumer advocate here for you…
Tom Martino has been fighting for consumers more than 30 years in radio, television and newspapers. He is known as “The Troubleshooter” by loyal fans all over the country. Each year Tom recovers millions of dollars for consumers in cash, merchandise, exchanges, refunds and services.
The Troubleshooter Network was created to disseminate all of the valuable information gathered by Troubleshooter Tom Martino and his staff. While Tom’s radio show is at the heart of this effort, Troubleshooter Network’s reach is not limited to the radio airwaves. The network also provides troubleshooter.com – a comprehensive website featuring a wealth of consumer information plus an exclusive Referral List. Another vital service is the Troubleshooter HelpCenter where friendly consumer counselors provide all of the same information and referrals by telephone. The Troubleshooter HelpCenter is the place to get quick answers to consumer questions or direct help in solving consumer problems.
The same toll-free number is used to access both the Troubleshooter Radio Show and the Troubleshooter HelpCenter 303-713-TALK (8255). When Tom’s producer is not taking calls for a live broadcast, the phones are answered by HelpCenter counselors. When counselors aren’t available, voice mail is used and all calls are returned. The Troubleshooter Network also accepts email. If email is sent during a live broadcast, it is forwarded directly to the studio for possible inclusion in the show.
One of the most important aspects of the Troubleshooter Network is its exclusive Referral List. It is a place to find reputable merchants, contractors and service providers. But make no mistake, this Referral List is unlike any referral list in existence. Its track record stands alone when it comes to consumer trust and loyalty. Businesses cannot simply buy a membership. They must first qualify to be members by showing a track record of excellent customer service. In addition, they must demonstrate a willingness to continue meeting high business standards by agreeing to a strict code of ethics and an arbitration arrangement for settling disputes.
Tom Martino can be heard and seen on:
• KHOW Radio 630 AM on Monday through Friday from 9:00 a.m. to noon.
• Fox 31 TV Good Day Colorado on weekday mornings.
• Fox 31 TV Evening News from 9:00 p.m. to 10 p.m.